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# Privacy Policy
**Last Updated: December 21, 2024**
Zubnet ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable privacy laws.
## 1. Information We Collect
### Information You Provide
- **Account Information**: Name, email address, password (encrypted)
- **Billing Information**: Payment method details (processed securely by our payment providers)
- **Content**: Text, images, and other content you create or upload
- **Communications**: Messages you send to our support team
### Information Collected Automatically
- **Usage Data**: Features used, generation requests, timestamps
- **Device Information**: Browser type, operating system, IP address
- **Cookies**: Essential cookies for authentication and preferences
## 2. How We Use Your Information
We use your information to:
- Provide and improve our AI content generation services
- Process transactions and manage your account
- Send service-related communications
- Ensure platform security and prevent abuse
- Comply with legal obligations
- Analyze usage patterns to improve our Service (in aggregate, anonymized form)
## 3. What We Do NOT Do
**We firmly commit to the following:**
- ❌ **We do NOT sell your personal information** — ever, to anyone
- ❌ **We do NOT share your data with third parties** for their marketing purposes
- ❌ **We do NOT use your content to train AI models** without explicit consent
- ❌ **We do NOT read your private content** except when required for support or legal compliance
- ❌ **We do NOT track you across other websites**
## 4. Data Sharing
We only share your information in these limited circumstances:
- **Service Providers**: Payment processors, cloud hosting (who are contractually bound to protect your data)
- **AI Providers**: Your prompts are sent to AI services to generate content (processed according to their privacy policies)
- **Legal Requirements**: When required by law, court order, or to protect rights and safety
- **Business Transfers**: In the event of a merger or acquisition (with notice to you)
## 5. Data Security
We implement robust security measures:
- Encryption in transit (TLS 1.3) and at rest
- Secure password hashing (bcrypt)
- Regular security audits
- Access controls and authentication
- Secure data centers in Canada
## 6. Data Retention
- **Account Data**: Retained while your account is active, deleted within 90 days of account closure
- **Generated Content**: Retained according to your preferences; you may delete at any time
- **Billing Records**: Retained for 7 years as required by tax law
- **Server Logs**: Retained for 30 days for security purposes
## 7. Your Rights (PIPEDA)
Under Canadian privacy law, you have the right to:
- **Access**: Request a copy of your personal information
- **Correction**: Update or correct inaccurate information
- **Deletion**: Request deletion of your personal information
- **Withdrawal**: Withdraw consent for optional data processing
- **Complaint**: File a complaint with the Office of the Privacy Commissioner of Canada
To exercise these rights, contact us at privacy@zubnet.ai.
## 8. Cookies
We use only essential cookies for:
- Authentication and session management
- Security (CSRF protection)
- Your preferences (language, theme)
We do not use advertising or tracking cookies.
## 9. Children's Privacy
Our Service is not intended for children under 18. We do not knowingly collect information from children. If we learn we have collected information from a child, we will delete it promptly.
## 10. International Transfers
Your data is primarily stored in Canada. If data is transferred outside Canada, we ensure appropriate safeguards are in place as required by PIPEDA.
## 11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or platform notification. The "Last Updated" date reflects the most recent revision.
## 12. Contact Us
For privacy-related questions or to exercise your rights:
- **Privacy Officer**: privacy@zubnet.ai
- **General Support**: support@zubnet.ai
- **Mailing Address**: Zubnet, Quebec, Canada
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*Your privacy matters to us. We are committed to transparency and protecting your personal information.*
