# Refund Policy
**Last Updated: December 21, 2024**
Thank you for choosing Zubnet. This Refund Policy outlines the circumstances under which refunds may be issued for our AI-powered content generation services.
## Understanding Our Service
Zubnet provides AI-powered content generation services that consume computational resources immediately upon use. Unlike physical products, AI generations cannot be "returned" once created. This policy reflects the nature of our digital service.
## Refund Eligibility
### Eligible for Refund ✓
1. **Unused Credits (Within 14 Days)**
- Full refund available for unused credit purchases made within the last 14 days
- Credits must not have been used for any AI generations
- Applies to one-time credit purchases only
2. **Subscription Cancellation (Within 48 Hours)**
- Full refund for new subscriptions cancelled within 48 hours of purchase
- No generations must have been made during this period
3. **Technical Failures**
- Credits will be restored if a generation fails due to our system errors
- Failed generations that did not produce usable output
- Reported within 7 days of occurrence
4. **Billing Errors**
- Duplicate charges
- Incorrect amounts charged
- Unauthorized charges (with verification)
### Not Eligible for Refund ✗
1. **Used Credits**
- Once credits are used for AI generations, they cannot be refunded
- This applies even if you are unsatisfied with the output
2. **Subscription Renewals**
- Automatic renewals after the initial period
- Please cancel before the renewal date to avoid charges
3. **Partial Subscription Periods**
- No prorated refunds for cancellations mid-billing cycle
- Your access continues until the end of the paid period
4. **Account Violations**
- Accounts terminated for Terms of Service violations
- Accounts involved in fraudulent activity
5. **Change of Mind**
- Dissatisfaction with AI output quality (AI results vary by nature)
- No longer needing the service
## How to Request a Refund
1. **Contact Support**: Email support@zubnet.ai with "Refund Request" in the subject line
2. **Provide Details**: Include your account email, purchase date, and reason for refund
3. **Response Time**: We will respond within 2 business days
4. **Processing**: Approved refunds are processed within 5-10 business days
## Credit Restoration for Errors
If you experience a technical issue:
1. Report the issue through our support channel
2. Provide the generation ID and description of the problem
3. Our team will investigate and restore credits if the error was on our end
## Subscription Management
- **Cancel Anytime**: You can cancel your subscription at any time from your account settings
- **No Penalties**: There are no cancellation fees
- **Access Until End**: You retain access until your current billing period ends
- **Auto-Renewal**: Disable auto-renewal in settings to prevent future charges
## Fair Use
We reserve the right to:
- Limit refund requests to prevent abuse
- Investigate suspicious refund patterns
- Decline refunds for accounts with a history of abuse
## Contact Us
For refund requests or questions:
- **Email**: support@zubnet.ai
- **Response Time**: Within 2 business days
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*We value your business and aim to resolve any issues fairly and promptly.*
